Shipping policy

Shipping Policy

Processing Time

All orders are processed within one to two business days. Orders are not processed or shipped on weekends or public holidays.

Shipping Rates and Delivery

We offer a fixed shipping fee of $11.15 for all orders. However, if your order total exceeds $100, you qualify for free shipping.

Domestic Shipping

All domestic orders are shipped through Australia Post. Estimated delivery times may vary based on your location but typically range from three to seven business days.

International Shipping

We also ship internationally via Australia Post. Delivery times will vary depending on the destination country. Please allow for additional time due to customs processing and international transit.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can track your shipment using the provided tracking number on the Australia Post website.

Shipping Restrictions

Currently, we do not ship to certain countries due to shipping restrictions. Please check our website for the latest updates on restricted countries.

Customs, Duties, and Taxes

All international orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the recipient. Florentine Gold is not responsible for any customs delays.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us at info@florentinegold.com.au with your order number and details of the issue. We will work with you to resolve the problem as quickly as possible.

Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy. Please note that shipping costs for returns may be the responsibility of the customer, except in cases where the product was defective or damaged upon arrival.

If you have any further questions about our shipping policy, please feel free to contact us at info@florentinegold.com.au.