Cancellation policy

Subscriptions

When you purchase a subscription, you’ll receive repeat deliveries based on the frequency you select (for example, every 3 months). Your payment details are stored securely, and you’ll be charged automatically for each delivery.

By choosing our Subscribe & Save option, you agree to a minimum of three (3) subscription orders before cancellation.
This means:

  • You may not cancel your subscription until after your third automatic renewal has been successfully processed.

  • After the third renewal, you may skip, pause, or cancel your subscription anytime.

Your subscription will continue to auto-renew according to your selected schedule unless you choose to cancel after your third order.

You’ll receive an email confirmation for each subscription order, including a link to manage your subscription through your customer account or directly from the email.

Please review your order details carefully before confirming your subscription purchase.
See our Refund PolicyΒ for details on returns and refunds.

Need Help?

For assistance with your subscription, please contact our support team at info@florentinegold.com.au